甲骨文(中国)软件系统有限公司 最新日语招聘职位
本帖最后由 yangyaqin1976 于 2010-9-3 17:12 编辑甲骨文北京最新日语招聘职位
(非猎头和中介公司).
招聘职位:HUB 工程师
工作内容:客户服务,技术支持
工作地点:北京
招聘人数:15人
职位要求:请见下方详细JD
联系方式:石刚 +8641184656168
Email:gang.shi@oracle.com
此职位工作地点:北京上地软件园,为甲骨文公司正式员工.
日语精通,有英文基础(CET4或能够口语沟通),
并且有过2-3年客户服务或营业相关经验者,对IT有兴趣者均可应聘.
有过日本留学经验和日本工作经验者优先!!!
部门工作描述:
客户技术支持分析师负责所有客户电话以及邮件对应,为日本客户提供帮助,为客户的服务请求做出反馈. 监管客户提出的特殊问题,以标准的服务为客户提供帮助.全球客户技术支持分析师将与甲骨文内部的各个部门之间进行协调,帮助客户解决技术技术问题,把相关的专业技术知识提供给内部和外部的客户.
工作职责:
Handles assigned SRs, resolving SRs that are within HUB scope for resolution
Monitors work queues for exceptions, new SRs and transfers
Works with technical GRID engineers, managers and other internal resources to facilitate the resolution of customer issues
Responsibility:
Ensures that CAS tasks are handled during active shift
Uses Service Request(SR) quality guidelines when updating and managing SRs
Monitors specific queues for: unassigned, local language, route failures and exception SRs, routing or assigning as necessary
Responds quickly to customer requests for escalations by using documented escalation process
Encourages customer to use English versus local language for SR resolution
Encourages customer to use customer portal versus phone
Contributes to continuous process improvement initiatives
Reacts to system or process issues by contacting responsible technical contacts or reports problem to Global Customer manager
Participates in special activities such as Situation Management, Ask Support and Executive Escalations as directed
Contributes to process and system development and knowledge management
职位要求:
Strong communication skills (verbal and written) Mandarin/Japanese/English
Adapts to change easily
Ability to manage multiple tasks
Aptitude for analytical problem solving
Solution oriented
Quality
Problem solving
Planning and organizing
Self-motivation
Interpersonal Competencies
Customer focus
Teamwork
Influencing and negotiating
Working globally
Desirable Competencies
Minimum of 2 years customer support experience in a technical environment
Strong understanding of customer service principles
有兴趣者请发送日文和英文简历至:
gang.shi@oracle.com
我会在第一时间内给您回复. 对IT有兴趣者皆可？
一点不会的也行吗？ 如果您的日文和英文足够好,并且对IT感兴趣,有足够的Passion,去challenge IT相关的工作.欢迎您应聘甲骨文!!!我只能说对于没有任何IT基础的朋友,前期做起这个工作来会很遇到很多困难.看你自己怎么去面对了.Oracle的应聘之门永远是对所有人都open的.如果您觉得目前自己的能力还达不到这个职位的要求,就去努力提高自己,总有一天,您可以在甲骨文找到一个适合自己的position.谢谢您的关注!我会继续update最新招聘职位,希望大家能够更多的关注我的贴子. 本帖最后由 yangyaqin1976 于 2010-9-3 17:13 编辑
Update北京最新的日语招聘职位.欢迎大家长期关注我的帖子.
技术分析师Level2
此职位工作地点:北京上地软件园,为甲骨文公司正式员工.
日语精通,有英文基础(CET4或能够口语沟通),
需要有IT背景,特别是技术支持经验者.
最少有个1年Oracle相关产品的应用经验.
2年以上Oracle以外产品的应用经验.
有MCSE,CNE,Oracle等资格者优先.
精通UNIX (Solaris) 等Operating System者优先.
有过日本留学经验和日本工作经验者优先!!!
工资:面谈
有兴趣者请先发送英日文简历至:
gang.shi@oracle.com
我会在第一时间内给您回复.
Oracle technical analyst 职位(level2)
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
RESPONSIBILITIES:
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.?Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).?Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication. Accepts and validates incoming technical problems within response times. Assesses nature & severity of problem. Provides technical action plan to field, and set proper expectations. Implements technical action plan. Provides customer relief via work around or temporary fix. Inputs and edits accurate technical and other relevant information into case management tools, ensuring current status is recorded. Responds to technical aliases and other knowledge sharing forums. Should initiate and review formal and informal knowledge assets.
Job Requirements:
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Good analysis, troubleshooting and debugging skills. Escalation/Task handling and prioritizing. Teamwork and interpersonal communication. Good verbal and written communications skills. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Product/Systems and UNIX (Solaris) knowledge and expertise. 本帖最后由 yangyaqin1976 于 2010-9-3 17:13 编辑
Update,北京Manager级别职位,请大家关注.
甲骨文北京最新日语管理职位招聘:
此职位工作地点:北京上地软件园,为甲骨文公司正式员工.
此职位要求英语听说读写精通,日语流利者优先.
要有较强的流程管理,人员团队管理能力.
有过2年以上客户技术支持方面的业务管理经验.
有过日本留学背景和日本工作经验者优先!!!
年薪:可以谈
保险公积金按国家法律规定交纳
有兴趣者请发送英日文简历至:
gang.shi@oracle.com
我会在第一时间内给您回复.
Department Description
As a member of the Oracle Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibility:
As a Customer Access Services (CAS) Manager, you will be responsible for managing a team of CAS agents to deliver the administrative services associated with customer support delivery to customer across the English-speaking countries in JAPAC. These services include but not limited to handling of customer phone calls, logging of service requests, entitling service according to contract levels, and handling of service requests coming in via electronic means. As this is a new team, the manager will be responsible for the hiring and setting up of this team and its operations.
Candidate Requirements:
We are seeking candidates with strong managerial and operational experience. You should also be able to work with minimal supervision, shows initiative, and communicate well with various levels of management.
Fluent written and spoken English required.
Experience in customer support environment.
Extensive experience and proven track record of managing front-line operations.
Experience in running 24x7 operations.
Strong people development skills.
Experience in working across culture and national boundaries.
Due to the nature of the job, there will be requirement to work outside of normal business hours.
Experience in setting up new operations will be a strong advantage
Personal Competencies:
Strong communication skills (verbal and written) Mandarin/English
Adapts to change easily
Ability to manage multiple tasks
Aptitude for analytical problem solving
Solution oriented
Quality
Problem solving
Planning and organizing
Self-motivation
Interpersonal Competencies
Customer focus
Teamwork
Influencing and negotiating
Working globally
Desirable Competencies
Minimum of 2 years customer support experience in a technical environment
Strong understanding of customer service principles 对日语有自信，但是英文马马虎虎，估计只够日常会话，汗。。。。
IT也没有经验。
这么好的机会啊。。。。我应该好好学英文了 为了成为一名甲骨人士，我要好好加油！！ 本帖最后由 yangyaqin1976 于 2010-9-3 17:14 编辑
欢迎大家继续关注,我会不停的更新我们最新的招聘职位.
这次我Update2个研发类职位.欢迎IT行业经验者应聘啊.
职位名称:EBS 产品经理(日语)
主要工作内容:负责ORACLE JSRC的EBS开发项目.协调印度开发团队,完成项目要求.
要求:3+年以上对日软件开发项目运营管理经验.有过ORACLE数据库应用经验,有EBS产品应用经验者优先.日语流利,英语能沟通.
工作地点:北京
工资:年薪面议
EBS Product Manager (Japanese-speaking)
Product Development
•Beijing, China
________________________________________
DESCRIPTION:
This position focuses on Japan EBS add-on localization product, works closely with JSRC (Japan Solution Readiness Center) and India development team, response SR raised by customer and help developer fix bug / Enhancement quickly.
KEY OBJECTIVE:
1. Act as the Product Manager, to be responsible and accountable for providing in depth localization product knowledge and support to all related parties.
2. Design and validate Product localization requirement and solutions, including advanced product concepts, customer business relevance and future product direction.
3. Maintain expertise in the latest base product offerings, including latest technologies and industry trends and provide competitive strengths and weaknesses.
SPECIFIC RESPONSIBILITIES:
1. Follow up SR (Service Request) raised by customers.
2. Confirm and reproduce SR issue and file bug if it is a bug.
3. Work with development team to get bug fixed.
4. Implement regression test for bug / Enhancement according to test case.
5. Review and verify bug / Enhancement fixed by developer and deliver patch to customer.
6. Update or make product setup document and user guide in Japanese.
7. Participate in readiness document in Japanese.
RELEVANT EXPERIENCE and TRAINING:
1. BS or MS degree.
2. 3+ years of EBS implementation or solution experiences.
3. Familiar with in functionalities and business processes of Financial or Supply Chain Management on Oracle EBS.
4. Have the knowledge of localization product, be able to design and validate product localization requirements and solutions.
5. Japanese JLPT3 above, reading and written skill, be able to write business documents.
对以上职位有兴趣者,请发送英日文简历至:gang.shi@oracle.com
我会在第一时间给您回复.谢谢! 本帖最后由 yangyaqin1976 于 2010-9-3 17:14 编辑
追加一个APP QA Engineer的职位.这个职位要求不高,欢迎大家应聘.
Senior Application QA engineer(日语)
主要工作内容:测试,QA管理
要求:3年+对日软件开发经验.2年以上测试经验.ORACLE数据库的使用经验.日语流利,英语能沟通.
工作地点:北京
工资:面议
(Senior) Application QA engineer
Product Development
•Beijing, China
________________________________________
KEY OBJECTIVE: :
Ensure the quality of Oracle Applications before release to Japan market
Help APAC customers solve complex business and technical issues, On-site work is required base on project needs.
Job Description:
1. Be the expert for the Applications products being worked on.
2. To run product testing process with Oracle global testing methodology. Execute tests manually or via automation testing tools. Work closely with Japan for Applications testing.
3. Ensure all serious bugs are addressed properly before release to the Market. Prepare/execute test scripts
4. To work with NLS team and Global development team to track and fix the bugs. Communicate effectively with development team, WPTG, Oracle AP countries on function and technical aspects of the project.
5. Execute Oracle Applications new feature testing and write User guide Documents in Japanese. Support Japanese Sales consultant
6. May join some Applications related development/support/solution work.
Required Skill Areas:
1. BS or MS in Computer, Business, Finance, Industry Engineering or Operations Research.
2. Functional expertise in EBS, Siebel or Hyperion is a must and any the following areas would be a big plus: Agile, OTM, Demantra, Peoplesoft
3. Above 3 years implementation experience is required. At least 2 entire implementation projects experience.
4. Above 2 years Testing experience is required. Experience on testing process, methodology
5. Technical knowledge of Oracle database, PL/SQL, Linux/Unix OS, development experience will be a big plus.
6. Good written and verbal communication skills in Japanese, Good in English.
7. Proven analytical and problem solving skills.
8. Travel is required.
对以上职位有兴趣者,请发送英日文简历至:gang.shi@oracle.com
我会在第一时间给您回复.谢谢! 本帖最后由 yangyaqin1976 于 2010-9-3 17:15 编辑
谢谢大家的关注,看来我需要继续努力,希望能够提供给大家更多最新的应聘机会.也希望论坛里关注我贴子的朋友能够早日加入我们公司,大家可以成为同事.
本次发布一个北京的非技术类职位,欢迎大家应聘.
Parter Business consultant的 职位.也是日语职位.
主要工作内容:主要是为日本ORACLE的销售做支持的一个职位.需要对应日本客户,帮助客户加入或更新ORACLE OPN的合同.解决客户在合同方面提出的问题.制作レポート,与日本客户的沟通联络.协助所在TEAM完成工作目标.
要求:3年以上营业,营业助理,客户服务类工作经验.有日本留学及日本工作经验背景者优先.日语精通,英语流利.
工作地点:北京
工资:年薪面议(保险公积金按国家规定缴纳)
Role: Partner Business Consultant-Japanese Speaking
Description: Primarily an Individual Contributor role, reports to Centre manager. The role requires the ability to interact with customers (Partner / Prospect / Internal) to meet their needs and achieve high quality service standards. They should possess and develop excellent communication and telephone skills, quick, accurate data lookup and entry and the ability to handle several requests and tasks at one time.
Required proficiency in Japanese. Good spoken skills in English is required.
•Receive customer (Partner/Prospect/Internal) inquiries via phone & email
•Communicate effectively with partners via telephone and e-mail
•Ensure and assist partners in joining / renewing their OPN agreement, Contracts, etc. on time.
•Assist partners in upgrading their OPN membership level, drive certified partner renewal numbers
•Resolve escalated issues
•Advocate for needs of internal and external customers
•Working closely with the Manager to understand agendas, planning outcomes and ensuring next steps are assigned.
•Organizing the group, securing resources and clearing organizational boundaries
•Primary responsibility for liaising with in-country PDM & CSM orgs and ensuring harmonious relationship
•Ability to apply various tools for group problem-solving and team development
•Commitment to team growth/ability to create and foster a collaborative environment
•Accurate reporting. Log all interactions accurately
•Customer relationship (account management) by proactively being in touch through Outbound calls - to build strong relationships with Partners and other business affiliates (VADs, etc.)
•Build positive rapport with partners and co-workers. Work with the team to achieve results
此职位非技术类职位,需要语言及沟通能力较强者.
对以此职位有兴趣者,请发送英日文简历至:gang.shi@oracle.com
我会在第一时间给您回复.谢谢!